Referral Process


How can I be referred?

You may be referred by your doctor or, from April 2018, you may refer yourself into the service.  Please see the section marked 'Exclusion Criteria' on the Refer Yourself page (not currently available). However we get your referral, our team will arrange the best help for your problem as soon as possible.

What should I wear on my visit?

When attending for treatment with one of our clinicians please wear appropriate clothing so that our clinicians can easily examine the affected area.

What happens when I visit the clinic?

Following consultation with your doctor they may have referred you for:

  • Examination by a specialist clinician, including x-ray, scans and blood tests if necessary
  • Treatment by physiotherapy, osteopathy, pain management or podiatry professionals

During the appointment the clinician will take a full history, make a physical examination and discuss treatment plans with you prior to starting treatment.

If you have any special requirements such as undertaking assessment and treatment with a female clinician please ask our receptionist on booking your initial appointment. If you would like to bring a family member or friend for support please feel free to bring them along.

It is important that you are on time for each appointment.
If you are late we might not be able to see you and if this is repeated you may be discharged from the service. Once you have been discharged from our service for failure to attend your referring doctor will be notified immediately. Access to the service following discharge is through Doctor referral only.

Are there exercises I can do that will help me?

Please see our patient leaflet section where you can find downloadable leaflets (PDF format) with home exercises and self-management advice. Physiotherapy & Podiatry leaflets are available.

I need help with travel costs

If you are referred to hospital or other NHS premises for NHS specialist treatment or diagnostic tests by your doctor, dentist or other health professional, you may be able to claim a refund of reasonable travel costs under the Healthcare Travel Costs Scheme (HTCS).

Visit the NHS UK website to find out who is eligible for the scheme and how to make a claim.
HCT(T) Refund claim form for travel costs to receive NHS treatment.

I would like more information about the service

Our patient advice and liaison service offers patients, their families and careers support, information and help with all services provided by Healthshare Ltd.  We can:

  • give you information about our services and the choices available to you
  • listen to your comments, compliments or concerns about the services provided by us either by telephone of our Patient Satisfaction Survey
  • help you to resolve, as quickly as possible, any problems or issues that you have about our services
  • give you information about the formal complaints process and independent advocacy services

Contact our patient advice and liaison service

  • Call us on 01732 525935. You may get an answering machine if the team is busy. Please leave a message and we will return your call within 24 - 48 hours.
  • Email the PALS team - This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Write to us using the following address: Patient Information Team, Healthshare Ltd, Suite 9, 20 Churchill Square, Kings Hill, West Malling, Kent ME19 4YU.
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